Continuous improvement :

An implementation never really ends. At the end of the first implementation project, it is useful to make a formal post-implementation review in order to maximise the learning experience. Sometimes "solutions" generate different problems especially if they have not been tried before. It is important to monitor effectiveness in a timely manner using early warning indicators.

The Custom Processes which are implemented with you must be maintained to reflect changing circumstances and the opportunities that new technology can offer concerning ways of working. A "Process" manager should be appointed with responsibility to manage all suggestions for improvement.

Changes to process or to software can be supported by a maintenance contract.

last update July 2002